Consumer opinion on artificial intelligence (AI)-driven payments worldwide 2023

Artificial intelligence applied to payments did not yet have a high adoption rate among consumers in early 2023. Indeed, a survey held in 14 different countries across North America, Europe, and Latin America observes that consumer were not comfortable yet with the idea. This revealed itself, especially, in the reply from 10 percent of the respondents that they would perhaps use artificial intelligence in two years time, when it had become more established. The two main reasons for this reluctance, so the source notes, were a lack of awareness and concerns on security. Consumers might not be aware of machine learning processes running in the background, or lack the education on any potential benefits.