Branch banking usage in Austria 2019-2023, by quarter
Despite a global trend of decreasing branch banking usage, the share of bank account holders processing banking matters in person increased in Austria between 2019 and 2023, albeit slightly. According to Statista's Consumer Insights, the share of bank account holders who processed banking affairs in person in a branch was 27 percent in the fourth quarter of 2023, one percentage point higher than in the first half of 2019. Despite the upward trend, this was still a relatively low penetration rate. In the United States, for instance, branch banking usage was significantly higher during the same period, as almost half of all respondents still processed banking matters in person in 2023.