Branch banking usage in Finland 2019-2023, by quarter
Branch banking usage remained exceptionally low in Finland between 2018 and 2023. According to Statista's Consumer Insights, the share of bank account holders who processed banking affairs in person in a branch was seven percent in the fourth quarter of 2023, slightly lower than in the first half of 2019. Customers in Finland much prefer the less traditional ways of banking, such as mobile and online banking. This can be seen, for instance, in the exceptionally high mobile banking usage in the country.