This timeline shows the customer satisfaction with the overall e-business sector over the years measured with the American Customer Satisfaction Index (ACSI) score. The score for e-business is aggregated from measures in the categories of social media, news websites, portals and search engines. In 2017, customer satisfaction with e-business reached a score of 74.3 index points.
U.S. customer satisfaction with e-business from 2000 to 2017 (index score)
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ACSI®. (July 25, 2017). U.S. customer satisfaction with e-business from 2000 to 2017 (index score) [Graph]. In Statista. Retrieved May 11, 2024, from https://www.statista.com/statistics/185727/us-customer-satisfaction-with-e-commerce-since-2000/
ACSI®. "U.S. customer satisfaction with e-business from 2000 to 2017 (index score)." Chart. July 25, 2017. Statista. Accessed May 11, 2024. https://www.statista.com/statistics/185727/us-customer-satisfaction-with-e-commerce-since-2000/
ACSI®. (2017). U.S. customer satisfaction with e-business from 2000 to 2017 (index score). Statista. Statista Inc.. Accessed: May 11, 2024. https://www.statista.com/statistics/185727/us-customer-satisfaction-with-e-commerce-since-2000/
ACSI®. "U.S. Customer Satisfaction with E-business from 2000 to 2017 (Index Score)." Statista, Statista Inc., 25 Jul 2017, https://www.statista.com/statistics/185727/us-customer-satisfaction-with-e-commerce-since-2000/
ACSI®, U.S. customer satisfaction with e-business from 2000 to 2017 (index score) Statista, https://www.statista.com/statistics/185727/us-customer-satisfaction-with-e-commerce-since-2000/ (last visited May 11, 2024)
U.S. customer satisfaction with e-business from 2000 to 2017 (index score) [Graph], ACSI®, July 25, 2017. [Online]. Available: https://www.statista.com/statistics/185727/us-customer-satisfaction-with-e-commerce-since-2000/