This statistic shows the planned and currently supported services by global contact centers worldwide in 2016. Of the contact centers surveyed, 52.4 percent supported social media contact services in 2016, with a further 23.7 percent planning to implement the service within a year.
What service can your contact center support, now and in the future?
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About the region
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Dimension Data. (June 17, 2016). What service can your contact center support, now and in the future? [Graph]. In Statista. Retrieved May 25, 2024, from https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/
Dimension Data. "What service can your contact center support, now and in the future?." Chart. June 17, 2016. Statista. Accessed May 25, 2024. https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/
Dimension Data. (2016). What service can your contact center support, now and in the future?. Statista. Statista Inc.. Accessed: May 25, 2024. https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/
Dimension Data. "What Service Can Your Contact Center Support, Now and in The Future?." Statista, Statista Inc., 17 Jun 2016, https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/
Dimension Data, What service can your contact center support, now and in the future? Statista, https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/ (last visited May 25, 2024)
What service can your contact center support, now and in the future? [Graph], Dimension Data, June 17, 2016. [Online]. Available: https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/