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A look at the five-year cost comparisons for technology infrastructure deployment
The report covers the topic of cloud-based contact centers, comparing the total cost of ownership (TCO) of cloud tools with traditional premise-based systems in contact centers. The study examines the question of TCO for both delivery modes over a five-year span. The report discusses nine scenarios for technology deployment and contact center size and compares the cumulative costs over a five-year period.
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Mon - Fri, 9am - 6pm (EST)
Mon - Fri, 9am - 5pm (SGT)
Mon - Fri, 10:00am - 6:00pm (JST)
Mon - Fri, 9:30am - 5pm (GMT)
Mon - Fri, 9am - 6pm (EST)